Question 1

What types of filling machines do you manufacture?

Accepted Answer

We manufacture a comprehensive range including automatic liquid filling machines (1L–1000L), 200L drum filling systems, IBC tote filling equipment, powder packaging lines, batching & weighing systems, and complete turnkey production lines. All equipment is available in standard and ATEX explosion-proof configurations.

Question 2

What industries do your filling machines serve?

Accepted Answer

Our equipment serves chemical, petrochemical, food & beverage, pharmaceutical, cosmetics, paint & coatings, agrochemical, and lubricant industries. Each solution is customized for specific product viscosity, hazard classification, and production requirements.

Question 3

What filling accuracy can I expect?

Accepted Answer

Our net weight filling systems achieve ±0.1% to ±0.2% accuracy for high-value products. Volumetric filling systems provide ±0.5% accuracy. Specific accuracy depends on product characteristics, container size, and filling speed requirements.

Question 4

Do you offer explosion-proof (ATEX) filling equipment?

Accepted Answer

Yes, we are one of the leading manufacturers of ATEX-certified filling equipment. Our explosion-proof systems are rated for Zone 1 and Zone 2 hazardous areas, with proper earthing, anti-static features, and intrinsically safe controls. Certifications include ATEX, IECEx, and national equivalents.

Question 5

What is the production capacity of your filling lines?

Accepted Answer

Production capacity varies by configuration: small container lines (1L–25L) achieve 200–2000 containers/hour; drum filling systems handle 60–120 drums/hour; IBC filling processes 20–40 IBCs/hour. We design systems to match your specific throughput requirements.

Question 6

How do I get a quotation for filling equipment?

Accepted Answer

Contact us through our website form, email, or phone with your product details (viscosity, hazard classification, container types), desired production speed, and any special requirements. Our engineers will provide a detailed proposal within 2–3 business days including equipment specifications, layout drawings, and pricing.

Question 7

Can you customize filling machines for my specific needs?

Accepted Answer

Absolutely. Over 80% of our projects involve customization. We tailor equipment for specific product viscosities (water-thin to paste), container formats (bottles, drums, IBCs, tankers), filling speeds, cleanroom requirements, hazardous area classifications, and integration with existing production lines.

Question 8

What is the typical lead time for manufacturing?

Accepted Answer

Standard equipment: 4–6 weeks. Customized systems: 8–12 weeks. Complete turnkey production lines: 12–16 weeks. We maintain strategic inventory of key components to minimize delays. Rush orders can be accommodated with prior arrangement.

Question 9

Do you provide factory acceptance testing (FAT)?

Accepted Answer

Yes, all systems undergo comprehensive factory acceptance testing before shipment. Customers are invited to witness FAT at our partner manufacturing facility. We test with actual product samples whenever possible and provide detailed test reports with video documentation.

Question 10

What after-sales support do you provide?

Accepted Answer

We offer 24/7 remote technical support, on-site commissioning and training, preventive maintenance programs, spare parts supply (most parts shipped within 48 hours), software updates, and annual system health checks. Our service engineers can be dispatched globally.

Question 11

What is your equipment warranty?

Accepted Answer

Standard warranty is 12 months from commissioning or 18 months from shipment (whichever comes first). Extended warranty programs of 2–5 years are available. Warranty covers manufacturing defects in materials and workmanship under normal operating conditions.

Question 12

Do you provide operator training?

Accepted Answer

Yes, comprehensive training is included with every system. This covers operation procedures, safety protocols, basic troubleshooting, preventive maintenance, and recipe management. Training is provided on-site during commissioning (typically 3–5 days) with detailed manuals in your preferred language.

Question 13

Can your systems integrate with our existing ERP/MES?

Accepted Answer

Yes, our control systems support standard industrial protocols including OPC-UA, Modbus TCP/IP, PROFINET, and EtherNet/IP. We provide API interfaces for integration with SAP, Oracle, and other ERP/MES systems for production data, batch records, and quality traceability.

Question 14

Do you ship internationally?

Accepted Answer

Yes, we export to 80+ countries across all continents. We handle export documentation, customs clearance assistance, and can arrange door-to-door logistics. Equipment is professionally packed in seaworthy containers with moisture protection and shock indicators.

Question 15

Do you provide on-site installation and commissioning?

Accepted Answer

Yes, our experienced commissioning engineers travel globally for installation, startup, and optimization. Typical commissioning takes 1–3 weeks depending on system complexity. We also offer remote commissioning support via video for standard systems.

Question 16

What certifications does your equipment carry?

Accepted Answer

Our equipment carries CE marking (EU), ATEX/IECEx (explosion-proof), ISO 9001:2015 (quality management), and meets FDA 21 CFR standards for food/pharma applications. Additional certifications (UL, CSA, GOST, etc.) are available upon request for specific markets.

Question 17

How long has Hemu Intelligent been operating in the filling equipment industry?

Accepted Answer

Shanghai Hemu Intelligent Technology Co., Ltd. is a professional provider of automated filling solutions based in Shanghai, China. We specialize in liquid filling, powder packaging, and intelligent weighing systems, serving clients across 80+ countries in chemical, food, and pharmaceutical industries.

Question 18

Can I visit your factory?

Accepted Answer

We welcome factory visits and encourage customers to see manufacturing capabilities firsthand. Our partner facilities include dedicated R&D labs, assembly workshops, and a demonstration center with working equipment. Contact us to arrange a visit — we can assist with travel logistics.

Question 19

Do you have local representatives or distributors?

Accepted Answer

We have authorized partners and service representatives in key markets including Southeast Asia, Middle East, Europe, South America, and Africa. Contact us for the nearest local representative who can provide pre-sales consultation and after-sales support in your region.

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